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Phil Crosby

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
— Phil Crosby art
Slowness to change usually means fear of the new.
— Phil Crosby fear
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
— Phil Crosby change
Selecting the right person for the right job is the largest part of coaching.
— Phil Crosby art
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
— Phil Crosby time
Quality has to be caused, not controlled.
— Phil Crosby control
You have to lead people gently toward what they already know is right.
— Phil Crosby war
Making a wrong decision is understandable. Refusing to search continually for learning is not.
— Phil Crosby learning
You don't have to be noisy to be effective.
— Phil Crosby you
In a true zero-defects approach, there are no unimportant items.
— Phil Crosby true
Successful people breed success.
— Phil Crosby success
No one can remember more than three points.
— Phil Crosby
Eliminating what is not wanted or needed is profitable in itself.
— Phil Crosby self
The audience only pays attention as long as you know where you are going.
— Phil Crosby you
A rule to live by: I won't use anything I can't explain in five minutes.
— Phil Crosby live
Change should be a friend. It should happen by plan, not by accident.
— Phil Crosby friend
Being convinced one knows the whole story is the surest way to fail.
— Phil Crosby story
The great discoveries are usually obvious.
— Phil Crosby great
We can spend our whole lives underachieving.
— Phil Crosby live

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