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W. Edwards Deming

Quality is pride of workmanship.
— W. Edwards Deming work
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
— W. Edwards Deming business
It is not enough to do your best; you must know what to do, and then do your best.
— W. Edwards Deming you
It is not necessary to change. Survival is not mandatory.
— W. Edwards Deming change
If you can't describe what you are doing as a process, you don't know what you're doing.
— W. Edwards Deming you
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
— W. Edwards Deming knowledge
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
— W. Edwards Deming you
Quality is everyone's responsibility.
— W. Edwards Deming responsibility
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
— W. Edwards Deming man
A bad system will beat a good person every time.
— W. Edwards Deming time
The big problems are where people don't realise they have one in the first place.
— W. Edwards Deming people
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
— W. Edwards Deming self
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
— W. Edwards Deming will
If you do not know how to ask the right question, you discover nothing.
— W. Edwards Deming you
I am forever learning and changing.
— W. Edwards Deming learning
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
— W. Edwards Deming people
The result of long-term relationships is better and better quality, and lower and lower costs.
— W. Edwards Deming relationships
All anyone asks for is a chance to work with pride.
— W. Edwards Deming work
Innovation comes from the producer - not from the customer.
— W. Edwards Deming innovation
We are here to make another world.
— W. Edwards Deming world
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
— W. Edwards Deming work
When a system is stable, telling the worker about mistakes is only tampering.
— W. Edwards Deming work
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
— W. Edwards Deming light
Learning is not compulsory... neither is survival.
— W. Edwards Deming survival
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.
— W. Edwards Deming work

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